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Accessible

Information

Standards

The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services. The Standard tells organisations how they should make sure that patients and service users, and their carers and parents, can access and understand the information they are given. This includes making sure that people get information in accessible formats.

 

The Standard also tells organisations such as LivingCare Group how they should make sure that people get support from a communication professional if they need it, and about changing working practices to support effective communication. By law (section 250 of the Health and Social Care Act 2012), all organisations that provide NHS care or adult social care must follow the Standard in full from 1st August 2016 onwards. Organisations that commission NHS care and / or adult social care, for example Clinical Commissioning Groups (CCGs), must also support implementation of the Standard by provider organisations this is done via our contract meetings with our commissioning colleagues.

  • Acne
    Acne is a common skin condition that affects most people at some point in their lives. It causes spots to develop on the skin, usually on the face, back and chest. ​ The spots can range from surface blackheads and whiteheads – which are often mild – to deep, inflamed, pus-filled pustules and cysts, which can be severe and long-lasting and lead to scarring. ​ At LivingCare we can treat both mild/moderate acne and severe acne. ​ Roaccutane treatment can also be considered for severe acne.
  • Warts
    Warts are small lumps that often develop on the skin of the hands and feet. ​ They vary in appearance and may develop singly or in clusters. Some are more likely to affect particular areas of the body. For example, verrucas are warts that usually develop on the soles of the feet. They are non-cancerous, but can resemble certain cancers. ​ Most people will have warts at some point in their life. They tend to affect children and teenagers more than adults. ​ At LivingCare we can offer a Cryotherapy service for warts and verrucas. This involves liquid nitrogen being applied to your wart for a few seconds to freeze and destroy the affected skin cells. After treatment, a sore blister will form, followed by a scab, which will fall off 7-10 days later. ​ A session of cryotherapy usually takes 5-15 minutes and can be painful. Large warts usually need to be frozen a few times before they clear up. You will probably need to wait a few weeks between each treatment.
  • Eczema
    Eczema is a condition that causes the skin to become itchy, red, dry and cracked. It is a long-term (chronic) condition in most people, although it can improve over time, especially in children. Atopic eczema can affect any part of the body, but the most common areas to be affected are: Backs or fronts of the knees Outside or inside of the elbows Around the neck Hands Cheeks Scalp ​ LivingCare can treat both discoid eczema and mild/moderate childhood atopic eczema.
  • Alopecia
    Alopecia is the general medical term for hair loss. There are many types of hair loss with different symptoms and causes. At LivingCare we can see patients who suffer from Alopecia Areata and Androgenic Alopecia; ​ Alopecia areata causes patches of baldness about the size of a large coin. They usually appear on the scalp but can occur anywhere on the body. It can occur at any age, but mostly affects teenagers and young adults. ​ In most cases of alopecia areata, hair will grow back in a few months. At first, hair may grow back fine and white, but over time it should thicken and regain its normal colour. Some people go on to develop a more severe form of hair loss, such as: Alopecia totalis (no scalp hair) Alopecia universalis (no hair on the scalp and body)​ Alopecia areata is caused by a problem with the immune system (the body's natural defence against infection and illness). It's more common among people with other autoimmune conditions, such as anoveractive thyroid (hyperthyroidism), diabetes or Down's syndrome. ​ Androgenetic alopecia is a common form of hair loss in both men and women. In men, this condition is also known as male-pattern baldness. Hair is lost in a well-defined pattern, beginning above both temples. Over time, the hairline recedes to form a characteristic "M" shape. Hair also thins at the crown (near the top of the head), often progressing to partial or complete baldness. The pattern of hair loss in women differs from male-pattern baldness. In women, the hair becomes thinner all over the head, and the hairline does not recede. Androgenetic alopecia in women rarely leads to total baldness.
  • Moles, cysts and skin tags"
    Moles, skin tags and cysts are skin growths that are usually completely harmless but can look unsightly. They can become troublesome if they catch on clothing or you cut them while shaving. Many people choose to have them removed privately because it is seen as a cosmetic procedure. We can remove these through our Minor Surgery service. Sometimes, moles can be cancerous (Usually visible in the form of a new mole, an existing mole or mark that has changed in appearance. It is often found on the neck, shoulders and hips in men and on the legs, hips and shoulders in women - but can occur in any area of your body). This is why our consultant Dermatologist will always see patients with moles before booking to have them removed via our Minor Surgery service.
  • Psoriasis
    Psoriasis is a skin condition that tends to flare up from time to time. It causes red, flaky, crusty patches of skin. Treatment with various creams or ointments can often clear or reduce patches of psoriasis. Affected patches are usually found around the elbows, knees, scalp and lower back but can appear anywhere on your body.

Patient

Access to

Care

LivingCare are subject to the national referral to treatment guidelines and must report nationally on these.  Our policy explains how we manage access to appointment, the application of the national referral to treatment guidelines and inform our patients of their rights under the NHS constitution.  

 

We will treat all patients within the required timescales – this is 18 weeks for all but diagnostics which is 6 weeks. We will update our policy based on any changes to national requirements.

 

LivingCare are currently meeting all service requirements of 6 and 18 week pathways.

To read our full patient access policy, click here

 

If you have any questions on this, or on your care please contact:

0113 249 4655.

Data Protection

& Security

LivingCare Group adhere to the NHS standards for Data Protection and Security of Data.  Our policies are available to view here: 

 

Data Management Policy

Data Protection Policy

GDPR Policy

Our Senior Information Risk Officer is Luke Minshall (Commercial Director) and our Caldicott Guardian is Sarah Williams (Operations Director)

Our organisation is GDPR compliant and is responsible with your use of data.  No data will leave the UK and all our data processors are accredited as part of the NHS infrastructure.  Our clinical system is SystmOne and is developed by TPP who are part of the NHS Framework.  If you wish to edit or restrict the sharing of data please speak to us or inform your GP/Doctors Surgery.

Your rights as

an individual

Under GDPR you have rights as an individual. These are:

  1. The right to be informed

  2. The right of access

  3. The right to rectification

  4. The right to erasure

  5. The right to restrict processing

  6. The right to data portability

  7. The right to object

  8. Rights in relation to automated decision making and profiling.

We only hold your data as part of your medical care.  We hold and conduct this in line with our legal requirements. We regularly audit our data and what we hold. Ensuring that we only hold the information required and that we have no risk for sharing the information in an illegal manner.  If we breach any requirements we inform the ICO.

If you wish to evoke any of these rights please contact us.

LivingCare Group have a responsibility to inform you on how we use your data via our website.

We specifically have a privacy policy that relates to our website and how we collect your data, what we do with this, and who else has access to this data.

We do not pass your details onto any other company for marketing purposes.

We do use external parties for processing of information this includes our website host (WIX.com) and the utilisation of the Web Chat function (Tidio).

Our policy is available to view here.

Using our

Website

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Contact us today. We'll be in touch within 24 hours.

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