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Patient Information

Here you'll find everything you need to know about your appointment, our clinics, our team and much more. If you cannot find what you're looking for below, don't hesitate to call us on 0113 249 4655.

  • Acne
    Acne is a common skin condition that affects most people at some point in their lives. It causes spots to develop on the skin, usually on the face, back and chest. ​ The spots can range from surface blackheads and whiteheads – which are often mild – to deep, inflamed, pus-filled pustules and cysts, which can be severe and long-lasting and lead to scarring. ​ At LivingCare we can treat both mild/moderate acne and severe acne. ​ Roaccutane treatment can also be considered for severe acne.
  • Warts
    Warts are small lumps that often develop on the skin of the hands and feet. ​ They vary in appearance and may develop singly or in clusters. Some are more likely to affect particular areas of the body. For example, verrucas are warts that usually develop on the soles of the feet. They are non-cancerous, but can resemble certain cancers. ​ Most people will have warts at some point in their life. They tend to affect children and teenagers more than adults. ​ At LivingCare we can offer a Cryotherapy service for warts and verrucas. This involves liquid nitrogen being applied to your wart for a few seconds to freeze and destroy the affected skin cells. After treatment, a sore blister will form, followed by a scab, which will fall off 7-10 days later. ​ A session of cryotherapy usually takes 5-15 minutes and can be painful. Large warts usually need to be frozen a few times before they clear up. You will probably need to wait a few weeks between each treatment.
  • Eczema
    Eczema is a condition that causes the skin to become itchy, red, dry and cracked. It is a long-term (chronic) condition in most people, although it can improve over time, especially in children. Atopic eczema can affect any part of the body, but the most common areas to be affected are: Backs or fronts of the knees Outside or inside of the elbows Around the neck Hands Cheeks Scalp ​ LivingCare can treat both discoid eczema and mild/moderate childhood atopic eczema.
  • Alopecia
    Alopecia is the general medical term for hair loss. There are many types of hair loss with different symptoms and causes. At LivingCare we can see patients who suffer from Alopecia Areata and Androgenic Alopecia; ​ Alopecia areata causes patches of baldness about the size of a large coin. They usually appear on the scalp but can occur anywhere on the body. It can occur at any age, but mostly affects teenagers and young adults. ​ In most cases of alopecia areata, hair will grow back in a few months. At first, hair may grow back fine and white, but over time it should thicken and regain its normal colour. Some people go on to develop a more severe form of hair loss, such as: Alopecia totalis (no scalp hair) Alopecia universalis (no hair on the scalp and body)​ Alopecia areata is caused by a problem with the immune system (the body's natural defence against infection and illness). It's more common among people with other autoimmune conditions, such as anoveractive thyroid (hyperthyroidism), diabetes or Down's syndrome. ​ Androgenetic alopecia is a common form of hair loss in both men and women. In men, this condition is also known as male-pattern baldness. Hair is lost in a well-defined pattern, beginning above both temples. Over time, the hairline recedes to form a characteristic "M" shape. Hair also thins at the crown (near the top of the head), often progressing to partial or complete baldness. The pattern of hair loss in women differs from male-pattern baldness. In women, the hair becomes thinner all over the head, and the hairline does not recede. Androgenetic alopecia in women rarely leads to total baldness.
  • Moles, cysts and skin tags"
    Moles, skin tags and cysts are skin growths that are usually completely harmless but can look unsightly. They can become troublesome if they catch on clothing or you cut them while shaving. Many people choose to have them removed privately because it is seen as a cosmetic procedure. We can remove these through our Minor Surgery service. Sometimes, moles can be cancerous (Usually visible in the form of a new mole, an existing mole or mark that has changed in appearance. It is often found on the neck, shoulders and hips in men and on the legs, hips and shoulders in women - but can occur in any area of your body). This is why our consultant Dermatologist will always see patients with moles before booking to have them removed via our Minor Surgery service.
  • Psoriasis
    Psoriasis is a skin condition that tends to flare up from time to time. It causes red, flaky, crusty patches of skin. Treatment with various creams or ointments can often clear or reduce patches of psoriasis. Affected patches are usually found around the elbows, knees, scalp and lower back but can appear anywhere on your body.
MAPS

Clinic Maps

THORPE PARK

CLINIC

NORTHGATE

MEDICAL CENTRE

FOUNTAIN

MEDICAL CENTRE

ROBIN LANE HEALTH AND WELLBEING CENTRE

DIAGNOSTIC MEDICAL CENTRE @ CANON MEDICAL ARENA

Team

MEET THE TEAM

We are proud to have a fantastic team working at LivingCare who will support you when you contact or come for your appointment.

Management Team

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DR STEPHEN FELDMAN

Owner and Medical Director

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HENRY ASPDEN

Head of Digital Innovation

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JAYNE PEARS

Head of Imaging Services

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HELEN WHITE

Managing Director

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JESSICA COOPER

Head of Finance

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SARAH WILLIAMS (RGN)

Director of Patient Safety and Clinical Effectiveness 

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LAUREN WALTON

Head of Human Resources

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DONNA MCDONALD

Head of Patient Experience 

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LAUREN SYLVESTER

Head of Clinical Services

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ANNETTE CAIRNS

Patient Safety Partner

Patient Experience Team

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KIRSTY ABBOTT

Endoscopy Services Team Leader

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BEVERLEY BRENNAN

Outpatient Services Team Leader

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EMMA QUARMBY

Imaging Services Coordinator

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BETH SPENCER

Private Services Coordinator

Clinical  Team

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DR ATUL PATEL

Associate Medical Director

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REBECCA ELLIS

JAG & Governance Lead

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KIRSTY RUSSELL (RGN)

Northgate Endoscopy Site Lead

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SOPHIE MAYNARD

Imaging Lead - Thorpe Park 

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KIRSTY MILES

Outpatient Services Lead

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DEB WALLIS (RGN)

Thorpe Park Endoscopy Site Lead

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MEL YEOMAN (RGN)

Robin Lane Endoscopy Site Lead

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KAT PIERCE

Endoscopy Services Lead

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HEIDI HIGGINS-STEVENSON (RGN)

Thorpe Park Endoscopy Site Lead

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HELEN HAIGH

Imaging Lead - Sheffield

We value all feedback and although we hope that you have no cause to complain we recognise the importance of feedback, including complaints, so that we can complete a root cause analysis to ensure mistakes and errors are resolved, learnt from and not repeated. 

 

The complaints lead is the CQC Registered Manager Sarah Williams.

Feedback & Complaints

feedback
  • Acne
    Acne is a common skin condition that affects most people at some point in their lives. It causes spots to develop on the skin, usually on the face, back and chest. ​ The spots can range from surface blackheads and whiteheads – which are often mild – to deep, inflamed, pus-filled pustules and cysts, which can be severe and long-lasting and lead to scarring. ​ At LivingCare we can treat both mild/moderate acne and severe acne. ​ Roaccutane treatment can also be considered for severe acne.
  • Warts
    Warts are small lumps that often develop on the skin of the hands and feet. ​ They vary in appearance and may develop singly or in clusters. Some are more likely to affect particular areas of the body. For example, verrucas are warts that usually develop on the soles of the feet. They are non-cancerous, but can resemble certain cancers. ​ Most people will have warts at some point in their life. They tend to affect children and teenagers more than adults. ​ At LivingCare we can offer a Cryotherapy service for warts and verrucas. This involves liquid nitrogen being applied to your wart for a few seconds to freeze and destroy the affected skin cells. After treatment, a sore blister will form, followed by a scab, which will fall off 7-10 days later. ​ A session of cryotherapy usually takes 5-15 minutes and can be painful. Large warts usually need to be frozen a few times before they clear up. You will probably need to wait a few weeks between each treatment.
  • Eczema
    Eczema is a condition that causes the skin to become itchy, red, dry and cracked. It is a long-term (chronic) condition in most people, although it can improve over time, especially in children. Atopic eczema can affect any part of the body, but the most common areas to be affected are: Backs or fronts of the knees Outside or inside of the elbows Around the neck Hands Cheeks Scalp ​ LivingCare can treat both discoid eczema and mild/moderate childhood atopic eczema.
  • Alopecia
    Alopecia is the general medical term for hair loss. There are many types of hair loss with different symptoms and causes. At LivingCare we can see patients who suffer from Alopecia Areata and Androgenic Alopecia; ​ Alopecia areata causes patches of baldness about the size of a large coin. They usually appear on the scalp but can occur anywhere on the body. It can occur at any age, but mostly affects teenagers and young adults. ​ In most cases of alopecia areata, hair will grow back in a few months. At first, hair may grow back fine and white, but over time it should thicken and regain its normal colour. Some people go on to develop a more severe form of hair loss, such as: Alopecia totalis (no scalp hair) Alopecia universalis (no hair on the scalp and body)​ Alopecia areata is caused by a problem with the immune system (the body's natural defence against infection and illness). It's more common among people with other autoimmune conditions, such as anoveractive thyroid (hyperthyroidism), diabetes or Down's syndrome. ​ Androgenetic alopecia is a common form of hair loss in both men and women. In men, this condition is also known as male-pattern baldness. Hair is lost in a well-defined pattern, beginning above both temples. Over time, the hairline recedes to form a characteristic "M" shape. Hair also thins at the crown (near the top of the head), often progressing to partial or complete baldness. The pattern of hair loss in women differs from male-pattern baldness. In women, the hair becomes thinner all over the head, and the hairline does not recede. Androgenetic alopecia in women rarely leads to total baldness.
  • Moles, cysts and skin tags"
    Moles, skin tags and cysts are skin growths that are usually completely harmless but can look unsightly. They can become troublesome if they catch on clothing or you cut them while shaving. Many people choose to have them removed privately because it is seen as a cosmetic procedure. We can remove these through our Minor Surgery service. Sometimes, moles can be cancerous (Usually visible in the form of a new mole, an existing mole or mark that has changed in appearance. It is often found on the neck, shoulders and hips in men and on the legs, hips and shoulders in women - but can occur in any area of your body). This is why our consultant Dermatologist will always see patients with moles before booking to have them removed via our Minor Surgery service.
  • Psoriasis
    Psoriasis is a skin condition that tends to flare up from time to time. It causes red, flaky, crusty patches of skin. Treatment with various creams or ointments can often clear or reduce patches of psoriasis. Affected patches are usually found around the elbows, knees, scalp and lower back but can appear anywhere on your body.
leaflets

Patient Information Leaflets

DERMATOLOGY

PATIENT INFORMATION

SKIN PRICK PATIENT INFORMATION

ARTHOSAMID

PATIENT

LEAFLET

MRI

PATIENT

INFORMATION

COLONOSCOPY

PATIENT INFORMATION

OGD

PATIENT INFORMATION

POST-OPERATIVE WOUND CARE 

INFORMATION

X-RAY

PATIENT 

LEAFLET

DOUBLE PROCEDURE

INFORMATION

ENT

PATIENT 

INFORMATION

DERMATOLOGY

PATIENT INFORMATION

ENEMA

PATIENT INFORMATION

PICOLAX

PATIENT INFORMATION

CITRAMAG SENNA PATIENT INFORMATION

PLENVU

PATIENT

INFORMATION

MOVIPREP

PATIENT INFORMATION

I Speak

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Testimonials.

We take patient feedback and experience very seriously and want to hear what you thought of your experience with us. All patients are able to complete a friends and family feedback survey after their appointment and currently 95% of people would recommend our services. This feedback allows us to make changes to improve what we do.


Below are some of the positive feedback and testimonies we have received in the last 6 months.

I underwent a colonoscopy yesterday at the surgery. I have to say I was blown away by the experience. A local surgery doing such procedures I immediately thought it can't be. I had to ring to confirm I had read/heard correctly. I was extremely sceptical and to be honest was not looking forward to it at all, don't ask me what I was expecting, maybe a back street butcher senario! All sorts was going through my head to be honest. I totally changed those thoughts on entering. What a professional setup, I really didn't think that I was going to feel comfortable or safe with not being in an hospital environment. Boy was I wrong. A massive thankyou to the nurses who made me feel so at ease and James the endoscopist, wow what a lovely man who made an awkward procedure to me, feel as comfortable and
actually interesting as humanly possible. 
I cannot praise you all enough.


- Patient A

How to contact us.

contact

There are lots of ways that you can get in touch with us, please choose the best method to suit your needs.

Telephone

0113 249 4655 


Our main telephone lines are open Monday – Friday 8am – 6pm.

 

Please choose the appropriate option from the menu to avoid having to return to the options. Please note that the peak hours are 8am-4pm so wait times are expected during this period. If possible, try calling after 4pm when the lines are quieter.

Online

Our online communication platforms are easy and accessible and available 24 hours a day. We aim to respond to all general enquiries within 48 working hours.
 

  • You can cancel and amend your appointment online here

  • You can book an appointment here

  • You can make a general enquiry here

  • You can provide feedback here

Email

 

You can email us using the email below:
the.livingcaregroup@nhs.net

Accreditations & Quality.

We are very proud to be a trusted and respected healthcare provider.
We have several accreditations and quality marks that validate our services and can reassure you,
the patient, that we provide the best quality care and services possible.

  • Acne
    Acne is a common skin condition that affects most people at some point in their lives. It causes spots to develop on the skin, usually on the face, back and chest. ​ The spots can range from surface blackheads and whiteheads – which are often mild – to deep, inflamed, pus-filled pustules and cysts, which can be severe and long-lasting and lead to scarring. ​ At LivingCare we can treat both mild/moderate acne and severe acne. ​ Roaccutane treatment can also be considered for severe acne.
  • Warts
    Warts are small lumps that often develop on the skin of the hands and feet. ​ They vary in appearance and may develop singly or in clusters. Some are more likely to affect particular areas of the body. For example, verrucas are warts that usually develop on the soles of the feet. They are non-cancerous, but can resemble certain cancers. ​ Most people will have warts at some point in their life. They tend to affect children and teenagers more than adults. ​ At LivingCare we can offer a Cryotherapy service for warts and verrucas. This involves liquid nitrogen being applied to your wart for a few seconds to freeze and destroy the affected skin cells. After treatment, a sore blister will form, followed by a scab, which will fall off 7-10 days later. ​ A session of cryotherapy usually takes 5-15 minutes and can be painful. Large warts usually need to be frozen a few times before they clear up. You will probably need to wait a few weeks between each treatment.
  • Eczema
    Eczema is a condition that causes the skin to become itchy, red, dry and cracked. It is a long-term (chronic) condition in most people, although it can improve over time, especially in children. Atopic eczema can affect any part of the body, but the most common areas to be affected are: Backs or fronts of the knees Outside or inside of the elbows Around the neck Hands Cheeks Scalp ​ LivingCare can treat both discoid eczema and mild/moderate childhood atopic eczema.
  • Alopecia
    Alopecia is the general medical term for hair loss. There are many types of hair loss with different symptoms and causes. At LivingCare we can see patients who suffer from Alopecia Areata and Androgenic Alopecia; ​ Alopecia areata causes patches of baldness about the size of a large coin. They usually appear on the scalp but can occur anywhere on the body. It can occur at any age, but mostly affects teenagers and young adults. ​ In most cases of alopecia areata, hair will grow back in a few months. At first, hair may grow back fine and white, but over time it should thicken and regain its normal colour. Some people go on to develop a more severe form of hair loss, such as: Alopecia totalis (no scalp hair) Alopecia universalis (no hair on the scalp and body)​ Alopecia areata is caused by a problem with the immune system (the body's natural defence against infection and illness). It's more common among people with other autoimmune conditions, such as anoveractive thyroid (hyperthyroidism), diabetes or Down's syndrome. ​ Androgenetic alopecia is a common form of hair loss in both men and women. In men, this condition is also known as male-pattern baldness. Hair is lost in a well-defined pattern, beginning above both temples. Over time, the hairline recedes to form a characteristic "M" shape. Hair also thins at the crown (near the top of the head), often progressing to partial or complete baldness. The pattern of hair loss in women differs from male-pattern baldness. In women, the hair becomes thinner all over the head, and the hairline does not recede. Androgenetic alopecia in women rarely leads to total baldness.
  • Moles, cysts and skin tags"
    Moles, skin tags and cysts are skin growths that are usually completely harmless but can look unsightly. They can become troublesome if they catch on clothing or you cut them while shaving. Many people choose to have them removed privately because it is seen as a cosmetic procedure. We can remove these through our Minor Surgery service. Sometimes, moles can be cancerous (Usually visible in the form of a new mole, an existing mole or mark that has changed in appearance. It is often found on the neck, shoulders and hips in men and on the legs, hips and shoulders in women - but can occur in any area of your body). This is why our consultant Dermatologist will always see patients with moles before booking to have them removed via our Minor Surgery service.
  • Psoriasis
    Psoriasis is a skin condition that tends to flare up from time to time. It causes red, flaky, crusty patches of skin. Treatment with various creams or ointments can often clear or reduce patches of psoriasis. Affected patches are usually found around the elbows, knees, scalp and lower back but can appear anywhere on your body.
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